Course FAQs

Our Wiltshire courses are freely available to anyone registered with a GP Practice within the Wiltshire area

To book your place on one of our courses please click here

Please note, courses can be booked over the phone. All our courses are released for booking 4 weeks before the start date. Our admin team are available weekdays, 9am-5pm and will be happy to assist you in booking on to your chosen course and answer any questions you may have.

Looking for Swindon courses?

The courses for Swindon have moved. Check out their new website here

What are the courses based on?

Our courses are based on Cognitive Behavioural Therapy (CBT), which is a kind of talking therapy. The theory behind this will be fully explained at the beginning of each course.

Do the courses work?

The Wiltshire IAPT service is an evidence-based service. This means that the courses that we run are based on techniques that have research and evidence behind them being effective in the treatment of Depression and Anxiety. The techniques that we cover are in accordance with the NICE guidelines.

What time should I arrive?

It is fine to arrive just before the course session starts, but we understand that some participants would prefer to arrive a little earlier, particularly on the first session. For this reason, doors will open 15 minutes before the start time of the course.

What are the courses like?

Our psycho-educational courses are similar to an evening class. There will be one or two course facilitators who will present information, tools and techniques, and open up discussions within the group. The courses are very informal and we aim to create a calm, friendly and welcoming atmosphere.

What will happen when I get there?

Upon arriving you will be welcomed by a member of staff or one of our volunteers who will ask you which course you are attending. They will sign your name off on a register and give you a sticky label with your preferred name on. We give out these name badges so that no-one has to introduce themselves. You will then be shown through to the room where the course is being run and will be asked to complete a questionnaire. These questionnaires are confidential and will be fully explained at the start of the course. If you would like any assistance completing the questionnaire or have any questions, please do not hesitate to ask a member of staff.

What will I have to do?

While the course facilitators will pose questions to the group as a whole, they will never address anyone specifically, so you are free to participate as much or as little as you would like. Here’s a list of what we do and do not do:


  • We respect that everyone will be attending the course for different reasons and will have their own range of knowledge and experiences, and we ask that people show the same respect to each other.
  • We acknowledge that coming to these courses can be difficult. For many people this will be their first experience of anything like this, so we try to be as friendly and welcoming as possible. At the start of each course we come up with a list of ‘Group Guidelines’ to alleviate some of the fears people might have.
  • We try our best to answer your questions. If we can’t, we will try to find out for the following session, but we hope that the course content will answer many of the questions that people may have.
  • We emphasise the importance of home practice. We encourage people to try some of the techniques we suggest on the courses as this enables people to try new things and address any difficulties encountered during the following session. However, this is not compulsory and we will not ask anyone why they didn’t try something as we recognise that not all techniques will be suitable for everyone.


  • We don’t do ‘ice-breaker’ exercises, so you will not have to tell everyone your name, find out about the person sat next to you, or say something interesting about yourself.
  • We don’t ask people to share their experiences. While we welcome people sharing and try to encourage discussion, no-one will be forced to participate or say anything if they do not want to.
  • We don’t do group therapy. These are psycho-educational courses, so our aim is to teach people how to overcome or cope with different emotional difficulties.

What will I have to bring?

People are very welcome to bring a pen and notepad if they want to make their own notes. We do, however, provide handouts which summarise the content of each session as well as any worksheets where applicable. These can also be printed on coloured paper or in larger print if required. On almost all of our courses, we will have a break halfway through for refreshments. These are self-funded so any voluntary contribution to this is very welcome. However, if you don’t have any change with you on the night, you are still welcome to help yourself.

Who else will be there?

Our courses are open to everyone so a wide range of people may be attending the course. People can self-refer, which means that they can contact us directly by telephone. Other people will be referred by their GP or by a Wiltshire IAPT Psychology Practitioner. The size of the group depends on the size of the venue holding the course, but on average groups range between 10-25 participants.

How long do the courses run for?

Most weekday sessions last for two hours with a ten minute break halfway through for refreshments. The weekday courses run for four sessions. Generally, these will be held on consecutive weeks, although there are some instances where there is a one week gap due to venue use or bank holidays. Saturday courses run for one session between 10am-4pm, with short breaks in the morning and afternoon, and approximately a 30-45 minute break for lunch. Full details about each course can be accessed via our courses page or by calling us in the office.

Who runs the courses?

Our courses are facilitated by a range of Assistant Psychology Practitioners and Mental Health Practitioners from theWiltshire IAPT Service.

What happens if I am late or if I can’t make it?

We would always rather that someone was late than miss the whole session. If you are running late, the course facilitators will not make a fuss and will be available either during the break or at the end if you have any questions. If you can’t make a session then that’s okay too. We do appreciate it if you let us know beforehand. In order to receive maximum benefit from a course it is recommended that you attend all sessions.

How do I find the course venue?

For maps and other details about where our courses are held, please see the Venues page on our website. If you have any questions or would prefer to speak to someone then give us a call. We will do our best to provide information on bus routes and times if we can, but unfortunately we cannot reimburse travel costs.

Can I bring someone with me?

If you would like to bring someone with you to support you during the session they would be very welcome to come along. We do ask that you also book this person on to the course, or let us know before the course that you are intending to bring someone along so we are aware of the number of people attending the session. We will always aim to enable supporters to come into the sessions, however, please be aware that we cannot always accommodate this due to space. Please contact us if you have any queries.